Delivery and pick up, returns and refunds, privacy, and the terms that apply when you shop, donate or partner with Creative Chaos Products. Last updated 14 September 2026.
Creative Chaos Products is a social enterprise of Together We Can International Pty Ltd (TWCI), a South Australian company and Social Traders certified social enterprise. Our products are designed, made, packed and sent by the Chaos Crew, a neurodivergent team, and every dollar goes back into paid work and opportunities for the neurodivergent community. When this page says "we", "us" or "our", it means Together We Can International Pty Ltd trading as Creative Chaos Products.
Choose pick up at checkout and collect from one of our hubs: North (24 Langford Drive, Elizabeth SA 5112), South (1-3/65 Beach Road, Christies Beach SA 5165) or Riverland (Barmera). We email you when your order is packed and ready, with the hub, day and time. Bring your name or order number. Orders not collected within 30 days of that email may be returned to stock and refunded less any costs we cannot recover.
Delivery is by Australia Post anywhere in Australia. The charge shown at checkout depends on parcel size: one price for 1 to 2 items, one for 3 to 5, and one for 6 or more. These are estimates of the actual postage cost, not a profit line. The crew packs orders during program days, so allow up to 5 business days for packing plus Australia Post transit (usually 3 to 7 business days). You receive an email with tracking once it is sent.
Check your address at checkout; we send to the address Stripe gives us. If a parcel arrives damaged or does not arrive within 15 business days of the sent email, email us with your order number and we will replace it, or refund you if we cannot, at no cost to you.
Email hello@creativechaosco.com.au with your order number and a photo within a reasonable time of receiving the order. We will replace the item, or refund it to the payment method you used, and we cover return postage where a return is needed. You do not need to return a broken candle jar; a photo is enough.
We are not required to accept change of mind returns, but we want you to be happy: unused items in original condition and packaging can be exchanged or credited within 14 days of delivery or pick up. Return postage for change of mind is at your cost. Candles that have been lit, personalised items and sale items marked final cannot be returned for change of mind.
Refunds go back to the card or method you paid with, through Stripe, within 10 business days of us agreeing the refund. We cannot refund to a different card.
Never leave a burning candle unattended. Burn on a heat resistant surface away from children, pets, draughts and anything flammable. Trim the wick to about 5 mm before each burn, burn for no more than 4 hours at a time, and stop using the candle when 10 mm of wax remains. Car oils and fragrance products are not for consumption and should be kept out of reach of children.
We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and in line with TWCI's privacy policy.
Only the services needed to run the shop: Stripe (payments), Australia Post (delivery), Google Workspace (our order and records system), Netlify (website hosting), Meta (advertising measurement) and our accountants where required. We do not sell personal information. Program participant records are handled under TWCI's participant privacy and NDIS obligations, not this shop policy.
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it (tax law requires us to keep sales records for 5 years). Email hello@creativechaosco.com.au. If you are not happy with how we handle a privacy concern you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Donations and sponsorship payments support Creative Chaos and the employment programs of Together We Can International Pty Ltd. They are processed by Stripe and you receive a Stripe receipt by email. Sponsorship partners also receive a certificate, a welcome pack and impact reporting for their tier. Monthly sponsorships can be cancelled any time by emailing us; the current month is not refunded. Donations are refunded only where a payment was made in error, if you contact us within 14 days. Please check with your accountant about whether a payment is deductible for you; we will tell you plainly if our status changes.
Creative Chaos Products, a social enterprise of Together We Can International Pty Ltd. Email hello@creativechaosco.com.au or admin@twci.com.au. Hubs in Elizabeth, Christies Beach and Barmera, South Australia. Website twci.com.au.